FAQ: Online Ticket Entry
Kathy Quartermaine, Public Awareness Coordinator • January 25, 2022
Frequently Asked Questions: Online Ticket Entry
Our online ticket portal is currently the home of Remote Ticket Entry and the Positive Response System. During the first quarter of 2022, we are consolidating e-ticket into the same online portal and we’re adding a new type of e-ticket specifically for homeowners or residents.
Read on to learn more about everything you can do in our ticket portal online.
E-ticket for homeowners
- Designed for homeowners who don’t submit locate requests on a routine basis.
- No login or account is needed.
- Simple “wizard” style of ticket entry.
- Tickets are reviewed by our contact center before they are processed.
E-ticket for professionals
- Designed for contractors and utilities.
- Users register for an account.
- Enter up to 30 tickets (per company) per day.
- Tickets are reviewed by our contact center before they are processed.
Remote Ticket Entry (RTE)
- Designed for contractors and utilities that enter a large volume of tickets.
- Users must sign a disclaimer.
- Enter new tickets or update existing tickets.
- Training is required for entry of new tickets, not required for updates.
- Tickets are entered live, meaning they are not reviewed by our staff before they are saved and sent through to member utilities.
- A percentage of tickets are checked by contact center staff after they are saved for quality control purposes.
Find Tickets (Ticket Search)
- Does not require a login or account.
- Anyone can view, print, or export tickets.
- View utility responses to a locate request that you called in or entered online.
- Can also be accessed through our smartphone app.
Positive Response
- Only for member utilities.
- Logins are provided when a utility becomes a member of TN811.
- View and respond to locate requests in your service area.
The direct URL for the ticket portal is https://gcv3.tn811.com/geocall/portal.
You can also get there through our main website at www.tn811.com.