Our Ticket Search allows you to view a ticket and check for responses.

• No login is needed.
• Type in the ticket number OR use any of the Advanced Options.

You can view responses from our member utilites using our Ticket Search.

• No login is needed.
• Type in the ticket number OR use the Advanced Options.

If you have questions about the responses or if your ticket is valid and you are missing responses, please call 811 or (800) 351-1111

You can learn more about Positive Response here.

1) By phone - call 811 or (800) 351-1111 

2) Online - by signing up for E-Ticket

Yes! Below are 2 options:

1) Homeowner Ticket - This entry method is for homeowners or residents that want to enter locates (tickets) for their property.  It does not require creating an account to submit a request and is wizard-driven for ease of use.

2) E-Ticket - This entry method is for excavators who want to enter multiple locates (tickets). Users are required to create an account.

A normal locate request requires at least three (3) working days' notice. That’s 72 hours excluding weekends and holidays.

You can provide as much as ten (10) working days' notice when you know that your schedule is a little more flexible – we call this “postdating” a ticket. Because of the high volume of tickets each day, postdating your ticket and giving more than three days’ notice may mean that you can better rely on the start date of your ticket. 

Whether you give three days or ten working days’ notice, you’ll be able to keep up with the status of your locates through Positive Response.

If you notice any incorrect information on your ticket, please call 811 or (800) 351-1111 as soon as possible.