E-Ticket

Any contractor or professional excavator can sign up for an E-Ticket account. Accounts are free, so we require each user to have their own account. No sharing!

E-Ticket users can submit their normal locate requests online at their convenience, 24 hours a day. A member of the Tennessee 811 E-Ticket team will review the submission for accuracy and complete the submission process if possible. If more information is needed, a member of the team will attempt to reach the user by phone or email for more information so that it can be completed. Once our team member submits the request to the utilities, you will receive an email confirmation with your ticket number, a copy of the completed request, a list of the member utilities we notified, as well as your valid and expiration dates. Turnaround time is typically 1 – 4 hours during normal business hours (7:30a – 3:30p CT, M-F). Our goal is to have any ticket entered by 1p CT completed or a call made to the user by 3p CT the same business day.

There is no limit to how many E-Tickets you can submit. However, due to volume constraints, while we try to complete any request submitted during business hours, at this time Tennessee 811 is only able to guarantee 30 requests per individual user, per day.

If you need to update any information on your user account, please email our Remote Entry Supervisor at rte@tennessee811.com for assistance.

State law requires that notice be given at least 72 hours excluding weekends and holidays (3 working days), but not more than 10 working days before beginning the excavation.

Currently our E-Ticket system is only set up for 3 working days’ notice. If you’d like to make your request up to 10 working days in advance, please contact our center at 800-351-1111 or 811 and an agent will be happy to assist you.

Turnaround time is typically 1 – 4 hours during normal business hours (7:30a – 3:30p CT, M-F). Our goal is to have any ticket entered by 1p CT completed or a call made to the user by 3p CT the same business day. When possible, we do continue entering E-tickets in the after hours but aren’t able to guarantee a specific turnaround time.

Please check your spam or junk folders as sometimes our emails are misdirected. If that’s the case, you can avoid this happening in the future by adding us to your contact or “white” list.

Otherwise, during normal business hours, if you have not received a confirmation email with a copy of your completed ticket within 4 hours you should call the center for more assistance. We may need more information to be able to complete your request.

If you need to cancel your request for any reason, please contact the center at 800-351-1111 or 811 for assistance. Let us know you have an E-Ticket you need to cancel and we will be happy to assist you.

Yes, please contact the center at 800-351-1111 or 811 (6a – 6p M – F) for assistance. Let us know you have an E-Ticket you need to make corrections to and we will be happy to help!

While we strive to provide up-to-date mapping information, new construction is a booming business. If you cannot locate your precise address, you can provide distance and direction to the dig site from an established intersection that can be found on the map. Include these directions in the Directions section of your request.

Using the tools provided you can mark out the location of your project on the map, or if you’d prefer you can submit it without mapping and a member of our team will map the area based on the distance and direction provided.

Yes! If your work is not taking place at a specific 911 address, or a 911 address has not yet been assigned, you may still submit your request.

Simply provide distance and directions to the dig site from an established intersection that can be found on the map and include these directions in the Directions section of your request.

Using the tools provided you can mark out the location of your project on the map, or if you’d prefer you can submit it without mapping and a member of our team will map the area based on the distance and direction provided.

All fields listed in red must be completed to submit an E-Ticket.

Please see E-Ticket Manual for more specific information on all fields and tools.

1) When all utilities listed on your ticket have responded to Positive Response.

or

2) Your legal start date and time has been reached.

If you are missing responses in Positive Response or observe clear evidence of unmarked utilities, you are required to call 811 to submit a 2nd Notice. The 2nd Notice allows 811 to notify the utilities of the issue. There is no additional wait time required after you submit a second notice, but we suggest you wait until all lines are marked to begin your digging work.

It is very important to wait until the legal start date and time assigned. Beginning work earlier can result in forfeiture of your rights and protections granted under the Tennessee code, 65-31-101. 

You can view up-to-date responses from all utility companies notified by Tennessee 811 by checking Positive Response.

Positive Response is a service that TN811 provides to help you track the status of your locate request. 

In accordance with the Underground Utility Damage Prevention Act (65-31-108 (b)), all member utilities are required to notify Tennessee 811 that they have marked the approximate location of underground facilities or that the member has no underground facilities in the proposed area of excavation via Positive Response.

If you are missing responses in Positive Response or observe clear evidence of unmarked utilities, you are required to call 811 and submit a 2nd notice.  The 2nd notice allows 811 to notify the utilities of the issue.  There is no additional wait time required after you submit a 2nd notice, but we suggest you wait until all lines are marked to begin your digging work.

Tickets are valid for fifteen (15) calendar days after the legal start date requested on the Tennessee 811 ticket. 

If your excavation will not be completed within fifteen (15) calendar days, contact 811 three (3) working days prior to the expiration of your ticket to request an update to ensure that your ticket does not expire during excavation.  Working on an expired ticket is against state law and may result in you being reported to the state and being responsible for repair costs if a damage occurs. 

Once you have completed digging, do not continue to update the ticket. 

Utilities are not required to provide depth information with their utility markings, and the depth of a utility line can vary over time, even if an as-built drawing reflects depth of cover at the time of installation.